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Session Descriptions
Best Practices in Transactional Document Production:
The title of this course says it all. If you print and mail statements then join your colleagues for an informative session loaded with new ideas to take back to your facility.
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Best Practices in Document Production and Delivery:
Best Practices Madison Advisors, the analyst firm behind the original best practices analysis (BPA), present this special workshop to assess the "best in class" characteristics in billing today. What new technologies are being adopted and deployed and what are the trends in hardcopy and electronic distribution? This session will focus on the 2005 BPA report, which details over 600 criteria for assessing high-volume output, print on demand (POD) and electronic delivery operations of internal document services operations.
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The Evolving Automated Document Factory (ADF)
Come gain an inside look at the expanding functionality and technology that is refining the ADF production environment. In the early stages of ADF deployment, users were most concerned about requirements like tracing, integrity and reporting. Today users are looking beyond these requirements and focusing on taking control of the legacy data before composition and deriving operational value from that data.
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Panel: Customer Bill Delivery: What's On the Horizon?
Customer bill delivery is critical to your company's bottom line. This panel will discuss key areas to help you better position your company's plans for the future.
The CONFIRM service, now available from the US Postal Service, collects mailing data from mailers and from various processing points in the mail stream to determine the progress (tracking) of both outgoing and incoming mailings.
Progress Energy will discuss how they used the Best Practices Analysis to gain benchmark information on how their company compared to other utility companies that have participated in this analysis and to set their customer bill delivery strategy for the future.
Southwest Gas will discuss how they are reducing losses from returned items and associated bank fees, by using risk assessment tools to accept or reject a consumer ACH or check payment.
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Document Composition in the Automated Document Factory
Communications service providers are continually searching for better ways to tackle document
composition requirements, particularly for managing multiple and disparate legacy billing systems.
One solution is to move document composition off the legacy systems and onto an automated document
factory (ADF) platform, allowing document composition functionality to be standardized across billing
application systems. Hear from leading document composition vendors on the benefits of such an approach,
and how to do it successfully.
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