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Colleyville, Tex. – Madison Advisors - Susan Cotter, senior program manager and analyst at Madison Advisors and Jason Fonner, director of business development at HM Document Solutions, will be speaking on production inkjet technology and digital transformation in traditional print operations at Canon's thINK 2018 Conference. The event, exclusively for Canon Solutions America production print customers and partners/sponsors, will take place September 5-7 in Boca Raton, FL.

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To run a successful production inkjet business, a print service provider (PSP) needs more than just great equipment, or even the best media. To be successful, a PSP also needs to have the right suite of software to help ensure the entire operation runs efficiently.

Software, though, is changing at blazing speeds, so PSPs can’t just invest in a solution and then sit back and hope for the best. Rather, they need to stay constantly aware of the changing innovations.

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Madison Advisors today announced an agreement with Xerox Corporation to include Xerox’s expansive inkjet press portfolio as part of its business development and market expansion resources for customers in the enterprise in-plant production print and service provider market. The agreement will allow Xerox to provide the insights and technology tools customers need to make informed decisions about new inkjet technology and the market opportunities available to them.

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By Gina Ferrara, Senior Analyst, Madison Advisors

In July, I attended the OpenText Enterprise World conference held at the Metro Toronto Convention Centre in Toronto, Canada.  This event, which attracted over 5,000 attendees, offered something for everyone, including pre-conference training sessions, innovation & developer labs and numerous breakout sessions.  As a first-time attendee, I looked forward to being a part of this event and have the opportunity to learn the latest on specific OpenText products, including CCM and CEM.

Mark Barrenechea, Vice Chair, CEO and CTO, announced the release of OT2 during the opening keynote session.  OT2, formerly known as Project Banff, is the next-generation hybrid-cloud platform that brings together intelligent automation, security and EIM applications in a powerful unified platform.  Based on a micro-services architecture, this platform supports native SaaS applications running in the cloud and enables integration as well as new capabilities for on premise products.

The Enterprise World Expo was filled with OpenText pods, partner booths and OpenText theaters. They all allowed attendees to meet individual product managers outside of the breakout sessions to learn new features and functionality via a software demo and get the latest product roadmap details.

On the first day of the event, I focused on the CCM and CEM software products to get updates on xPression and Exstream.  Since Madison Advisors has several clients using xPression, that roadmap was of particular interest. Some quick points to note:

  • xPression is not going away and there are no end-of-life plans for this product
  • OpenText is offering an upgrade path to Exstream for its xPression customers, which includes services such as migration planning, best practices for implementation and automated conversion tools
  • Plans for release 4.7 are currently in process; this release is expected to be available in May 2019 and will include many enhancements based on requests submitted by customers

I also attended the Exstream 16.4 update and product roadmap session to understand how OpenText is positioning Exstream as the CCM solution of the future.  The Exstream product is the CCM offering included in the OpenText Experience Suite. It combines the transactional processing model and integration strengths of StreamServe with the high throughput engine and interactive capabilities of Exstream into a single integrated solution.  Now, StreamServe and Exstream customers can upgrade to a single product, with minimal disruption and utilize the design and production environment of their choice.  With its vision to integrate, engage and deploy anywhere, OpenText is positioning Exstream as a leading solution in the industry with integration into existing business platforms (EIM and ERP), omnichannel engagement across any touchpoint, and a rapidly deployable platform designed for on premise, cloud or hybrid environments.

With Madison Advisors’ current focus on inbound mail, intelligent forms and RPA, I spent most of day two attending breakout sessions related to intelligent forms automation and the OpenText Liquid Office, TeleForm and Captiva solutions.  An abundance of information was collected at these sessions that will contribute to the insight we have into this industry.  Enterprise World was an extremely informative event and I look forward to next year.

By Kemal Carr, President, Madison Advisors

Early announcements of Ricoh’s INTERACT 2018 conference, held June 18–21 at the Westin Hotel, Westminster, Colo., near Ricoh’s Boulder plant, promised to be bigger and better this year, and it delivered in several ways.  Now in its eighth year, the biggest change for this event was that it brought multiple Ricoh product groups together: wide-format, continuous feed, cut-sheet and software and services. All of these groups previously held their own customer events, but now share a single forum, signaling the ongoing convergence of technologies within the industry and across all segments.

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For an industry that has been around since the days of Gutenberg, the future is finally here.

In fact, commercial printing processes are rapidly moving out of the hands of skilled artisans – and into the tech-driven world of workflow automation. And, those who embrace this new paradigm will reap the benefits for years to come.

“Integrated workflow solutions help eliminate manual repetition of basic tasks, freeing your staff up for more productive, revenue-producing activities,” said Tony Tarpey, chief operating officer for SmartSoft.

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Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.
Madison Advisors
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Colleyville, TX 76034

Phone: (817) 684-7545
Fax: (817) 684-7544info@madison-advisors.com

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