RPA: Promising, but Still a Work in Progress

By Keith Woedy, VP of Research & Practice Lead, Madison Advisors One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA).  In the communications area, RPA is attractive because it allows organizations to fix problematic data in their legacy systems, automate processes, expedite master plans of delivery, lower the error rate […]

Quadient—Taking the Industry Farther, Faster

By Kemal Carr, President, Madison Advisors Those hosting the recent Quadient Analyst Day gave us a status update of the company unification with Neopost, as well as the direction it is taking for the future.  Themed “Mission CXM,” Quadient Analyst Day discussed their move from CCM to CXM—the more nebulous customer experience—and how it is […]

Finding the Right Disaster Recovery Provider

By Susan Cotter, Senior Program Manager/Analyst Transactional printers often work under very tight client deadlines and aggressive SLAs, so when they’re hit by something like a hurricane, earthquake, flood, tornado or fire, it has the potential of being a disaster for both the enterprise and its clients. The solution is to find a disaster recovery […]

Neopost Rebranding Itself as Quadient

By Kemal Carr, President At the end of September, Neopost, headquartered in Paris, France, announced that it’s changing its name to Quadient – previously the name of one of its business units, the one that provides primarily multichannel CCM capabilities and likely some portion of Neopost’s Business Process Automation (BPA) services and customer experience management […]

HM Document Solutions Shared its Digital Transformation Journey With Attendees of IPMA 2019 Conference

By Susan Cotter, Senior Program Manager/Analyst I recently had the pleasure of presenting at the In-Plant Printing and Mailing Association (IPMA) conference with Jason Fonner, Director of Print Operations at HM Document Solutions (HMDS). In 2018, HMDS embarked on its digital transformation journey with the purchase of new hardware and software technologies. Madison Advisors was […]

Enterprise Output Management Systems Move Beyond Print Management

By Gina Ferrara, Senior Analyst, Madison Advisors Madison Advisors just released a new research report, “Enterprise Output Management Systems, 4th Edition: Moving Beyond Print Management.” Our 3rd edition was published in December 2010 and since much has changed over the years, it was time to present our new findings on the latest trends in this […]

Inbound Document Capture – New Innovations and Strategies

By Susan Cotter, Senior Program Manager/Analyst It is exciting to see how new capture technologies continue to evolve and how their impacts on traditional inbound workflows are providing Capture Service Providers (CSPs) with new and innovative ways to interact with their customers.   In our recent brief, “Inbound Document Capture – New Innovations and Strategies,” we outline new […]

National Postal Forum 2019 Fuels Print and Mail

By Gina Ferrara, Senior Analyst, Madison Advisors “Growth Driven: Fueling Your Mailing and Shipping Success” was the theme this year for the National Postal Forum, held May 5-8 at the Indianapolis Convention Center. As a first time attendee and presenter, this conference—which hosted over 4,000 attendees, 125 exhibitors and 100+ educational workshops—did not disappoint. From […]

XPLOR Stays True to Form with High-Quality Sessions

By Gina Ferrara, Senior Analyst, Madison Advisors I had the opportunity to present at XPLOR19, which was held April 23-25 at the Mandalay Bay Conference Center in Las Vegas. I have had the pleasure of attending this conference every year since 2014. With the hope of increasing attendance and interest in XPLOR19, two big changes […]

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